FAQ - Common questions

  1. I am still waiting for the key code to be emailed to me. The invoice stated that it would be sent within 12 hours. It has been more than 12 hours by now and I haven't received it yet.


  2. If we purchase the CD version, can we use the download version until the CD arrives?


  3. I can't send the log file because it is too large (42 MB).


  4. A write error occurs while saving the recovered file. The program cannot create a folder (cannot save the file).


  5. How to move .eml files to an Outlook Express folder?


  6. How to send the original file to application designers for investigation?


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